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Cheque info line confusion

I’m trying to help my sister figure out what’s going on with her Alberta Works check. When she calls the check info phone number thing it does not say anything about the September payment, she is on barriers to full employment.

When she called the office the lady said her check was on hold and she was to talk to a worker.

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She spoke with a worker who said no her checks were not on hold. But her check info Hasn’t updated.

She starting to stress out because she has a bunch of kids and a lot of bills.

Has anyone ever had an issue where the check info thing does not update but still receives their check.

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Thanks

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