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I feel that I got scammed

I’m just devastated, I don’t know where to turn. I bought a diamond ring from Cash Canada on Monday, I paid over $2000 for it. After that I went to West Ed to get an appraisal done. Low and behold! The appraiser tells me it’s not a diamond but a moissanite stone, i can’t believe it!

So I got the appraisal done, it says its a moissanite and valued at approx. $800. I went back to Cash Canada to tell them what the gemologist in West ed said, but they said I probably switched the stone.

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I was hurt and insulted and now I’m out of alot of money, Is there anything that can be done? I know its buyer beware, but they are a pretty reputable company, it’s not like I’m buying from someone off of kijiji. So when they say it’s a diamond and it was tested, I believe them.

Can anything be done about my situation? Any help is appreciated, thank you.

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127 Responses

  1. Kelly Smith Kelly Smith says:

    why buy from place you aren’t getting all info from eeek i bet that ring was only 1200 at jewelry store cash canada is shady for prices. sorry u got scammed but next time buy from store you get proper info from and papers

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  2. Contact the BBB and maybe try Cash Canada head office

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  3. Take it back. They should give u money back

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  4. Ask to see the original appraisal cash canada had completed on the ring

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  5. What is the return policy?

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  6. Sell it back to Cash canada if all else fails.

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  7. Reasons why you don’t buy rings or expensive things from pawn shops. They are pawned. And they raise the price over what the actual price is so they get money from it as well and not what they bought it for off the other person. Always buy jewelry from jewelry stores. Cash Canada isn’t an actual appraisal company either I don’t believe they are trained properly to do such a thing.

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  8. Since when is a pawn shop reputable?

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  9. Rye Weskey Rye Weskey says:

    Which Cash Canada location was this? Mention that next time so people know where to never shop again.

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  10. Shawna Perez Shawna Perez says:

    You will have to take them to small claims court. Get that appraisal in writing by a certified gemologist. Hopefully you kept the receipt from Cash Canada. It should say specifically it was a diamond. If it does not, you have a tough case. Good luck.

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  11. Pawn Shop + Real Diamond = Bullshit.

    All pawn shops are in it for money. That’s all it is. They will advertise it however they want to get more money. If u don’t have a paper trail PROVING they sold u a diamond it’s gonna be impossible to prove. U might be SOL

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  12. If you’re willing to spend that much money in a pawn shop for a ring why not go to an actual jewellers? My ring was about the same price and I have one beauty of a ring with many many many diamonds. Im sorry you got scammed but geez … common sense?

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    • Shelley Lohr Shelley Lohr says:

      Common sense is gone….sadly

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    • I would honestly question why they did not just go to a jewellers with that kind of money. We got a beautiful engagement ring for a fraction of what this person paid… blows my mind.

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    • I could have sold you something real with a guarantee for less—-at a reputable jewellery store.

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    • Probably because if you know anything about jewellery, all jewellery stores are a scam. They will sell you something small but beautiful, she probably found something much bigger with the same clarify and colour in the pawn shop. Pretty simple.

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    • Kelly Smith Kelly Smith says:

      pawn shops jack prices and no guarantees jewelry store has guarantees n papers n all

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    • ..as is everything that has a price tag, I agree.
      My wedding set has 70 diamonds total and the price not much different that the OP. So it is possible to find a great deal and know you’re getting what you expect. The funniest thing about this gift… the jewelry store ef’d up and there is no record that we owe for this ring in the finance department. No records of the purchasers name or transaction but yet I have the ring and paperwork to prove i have it in my possession yet no one wants payment. Now that blows my mind lol

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    • Steph Jackson apparently lol

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    • Nicole, many diamonds aren’t something to brag about. Many teeny tiny diamonds don’t hold any value, especially if they’re so small you have 70+. It’s the big, solid stones that are valuable.

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    • i know it’s sad. 2000 bucks could have gotten him a nice ring. maybe not huge but nice and real, with warranty.

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    • my tiny “tiny” my friends call it, wedding band came from a jeweller in my town, it is a platinum band with 3 small diamonds. that was 900. i don’t like big rings. but still my “tiny” ring was expensive. they are made to last. platinum.If you are going into a pawn shop to buy a ring, unless that’s all you can afford, expect shotty.

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    • Nicole Soares a ring with a bunch or small stones is worth a lot less than a ring with a large solitaire. I imagine she bought a ring with a larger stone. Getting a ring totalling 1 carat made up of 50 2-point diamonds is a few hundred dollars vs 1 carat solitaire that’s worth (depending on colour, cut and clarity) $8,000.00.

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  13. 2K at Cash Canada? You would’ve been better off at spending that at a jewelry store and knowing that it was going to be worth the price – and a diamond.

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  14. Ben Buchanan Ben Buchanan says:

    Dont buy rings at a pawn shop dumb dumb

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  15. I would contact their head office and ask them what they can do for you. I know I will never buy anything from them again because of this it’s obvious there are scammers

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  16. And you never asked for a certificate from Cash Canada stating that it was a real diamond? Never trust a pawn shop

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  17. Frank Yurich Frank Yurich says:

    Smart like hammer next time u would like to spend 2 g,s let me know ill get you a diamond at least

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  18. Marc Cornies Marc Cornies says:

    Wow! You thought buying a ring for $2000 from a pawn shop was a good idea? Bummer life lesson but c’mon…..

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  19. Dianne Slade Dianne Slade says:

    I would just phone the police.

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  20. Laura Hunt Laura Hunt says:

    Cash Canada are a bunch of crooks…I mean…have you seen there ads? Talk about preying on the vunerable.

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  21. Kat Fleming Kat Fleming says:

    Spend 2grand at a elaborate pawn shop where as you could have gone to a real jewlery store and got the real mcoy

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  22. Buyer beware and common sense. That’s all it comes down to.

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  23. Dean Klassen Dean Klassen says:

    I would totally raise some dust on this one. I would call their head office, managers, CTV, the cops… anyone. trust me, you will get your money back.

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  24. they are a american company now…. do not support American.

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  25. Nellie Noble Nellie Noble says:

    Get the appraiser to also note if the set has been tampered with. They can tell if it was. Then go back to CC and tell them if they don’t reimburse you, you will take them to small claims and call the news. That might help.

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  26. apparently not fist time!

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  27. Kerry Lynn Kerry Lynn says:

    Why did you believe you were getting a precious stone? Was it papered? I have papers for all my jewelry proving what I have bought. I can use the papers for insurance reasons too.

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  28. Pawn shops are far from.reputible. for $2000 you could have bought something genuine and beautiful from a real jewellery store. Even Costco or Wal-Mart is a better option.
    I’d contact the BBB, head office and even that annoying pawn princess who attempts to glorify the industry. Spread the word…. it’s not slander when it’s a fact and true

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  29. with them saying that it was tested as a diamond, that sounds to me like fraud

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  30. Lmao what is cash Canada ?!? Haha. Sorry to laugh but, you will look back and laugh to when the time and lesson had been learnt!! Hehehe. Uhm, did u get a receipt?!? Take the ring and receipt and your appraisal to the rcmp/police and demand they help u get your money back. Ps. Go into the store where it was bought take pics of the front counter/store, to prove there is no sign that says ABSOLUTELY NO RETUNS ON ANY ITEMS SOLD IN STORE.

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  31. That is Freud ……it can be inspected to see if stone was changed….if not….sue the theives

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  32. Taryn Millar Taryn Millar says:

    I would contact BBB and see if they have suggestions. Doesn’t matter if you bought somebody at a pawn store or whever. The issue is that you were dupped.

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  33. Diamond or not… wear the ring and enjoy it. Next time you drop $2000… do better research 🙂

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  34. Rae Wright Rae Wright says:

    Talk to head office

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  35. I have purchased jewelery from Cash Canada before and have never had an issue. They have been around for many years. You should call the office so they can help you instead of complaining on here. Or message the Pawn Princess she might be able to help.

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  36. Darcie Daye Darcie Daye says:

    I would return to the place of purchase(with your appraisal)and ask for them to diamond test the stone in front of you.
    Many times Moissanite falsely tests as a diamond and may have happened in this case.
    If your stone was to test as a diamond and your appraisal (by a graduate gemologist) shows it’s in fact a moissanite, that should be a solid reason to issue a refund (which should also include the cost of the appraisal).
    Hopefully this scenario plays out and the issue can be reasonably resolved.
    If you would like to PM me… I can speak to my very close friend who is a retired city police officer and has worked pawn detail, in the past for several years. Maybe he will have some advice.

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    • Marie says:

      Sounds like you’re a good source of hope.
      I hope the OP pm’s you. I would like to know what comes of the situation.
      So keep us informed!

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  37. Buying from them is always a Buyer Beware scenario

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  38. You bought a ring at a pawn shop…really?

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  39. I’d talk to the police. It is a criminal offence to sell a fake item like that, it’s called fraud.

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  40. BJ Lucas BJ Lucas says:

    Can’t u just return it?

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  41. Julia Bryce Julia Bryce says:

    see a lawyer (one that does a free consultation)…see if you can charge them with fraud. or…go to global or such.

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  42. Head office. Call em. They aren’t supposed to take rings based on the stones

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  43. Pawn shops are not allowed to sell fakes as real items.
    Complain as far up the corporate food chain as possible.

    tlak to their manager, then customer service if they have one.

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  44. The first principle of capitalism. Buyer beware

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  45. Mike Luu Mike Luu says:

    Can this person pm me on this matter. I sent a screen shot to cash canada home office and they seeking for you to help

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    • Marie says:

      Awesome! if that is so ~~ If you happen to get a pm from the OP and OP’s situation gets rectified – I for one would just like to know … would like to know what transpires out of all this? Tkx.
      I will check back on the SHOUT at a later date, and hope you or OP writes back with the result.

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  46. Betty Jean Betty Jean says:

    Report that cash Canada to police..asap…and resin you don’t but diamonds from kijI…just a reputable jewelry store. If it’s to good to be true it usual is a scam

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  47. I think they have to take it back if you return it within 10 days. I think it’s Alberta law.

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  48. I bought a used iPhone 4 there awhile ago. Was low on funds and needed a phone. Once I paid and tried to use it, the buttons on the keyboard we’re messed up. I went to try get a refund and they just offered in store credit. I just sold it back to them for half of what I got it for.

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  49. Shaun Reveis Shaun Reveis says:

    Cash Canada you should be ashamed

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  50. Never never purchase any jewelry from pawn shops cause they are thiefs

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  51. Kristy Hedin Kristy Hedin says:

    Call the head office and file a complaint . Bbb as well.

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  52. Win Chan Win Chan says:

    This reminds me of those “should I leave my man because he bought me only a ring worth that much” rants… except now with a twist: “should I leave him because he went to a pawn shop for my ring and turns out it’s fake?”

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  53. Sean Burry Sean Burry says:

    Shady Crooks!!!!!!!!!

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  54. Rhon Magyar Rhon Magyar says:

    probably stolen too lol

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  55. Rhon Magyar Rhon Magyar says:

    ppl buying “purebred” shaved cats in dark parking lots, leaving cash on their dashboards to get stolen, giving cash to ppl for renting homes theyre never seen and will never live in lol, buying $2k rings from swap n buys and pawn shops with no certificate guaranteeing authenticity – seriously. get a clue now.

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  56. Missy Watt Missy Watt says:

    They don’t test for diamonds when you pawn something they look at the gold and the weight, they tell you the same thing over the phone

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  57. So you bought a ring at a cash Canada place and didn’t ask for a certificate from them and….you’re mad?! And paying $2000 at a store like that?! Go to a real jewellery shop where you’re protected.

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  58. Marie says:

    You purchased a diamond ring from Cash Canada ?!?! Oh boy…
    Paid what you did because some professional shyster-skank-ster tells you it’s been tested ?!
    Tested for what? What? is it battery operated?

    Cautionary Note:
    Not saying all pawnbrokers are the same, because I knew of a very decent/good one — but some of them are known to have their own ‘so called in-house appraisers’ – (might even be the owner/one of the owners/a friend…) and Yes, they DO KNOW EXACTLY what they’re doing.

    You never asked for, or They never provided you with ‘a Certificate of Appraisal (document), performed by an Accredited Diamond Appraiser?
    Did you have anyone else with you when you bought? Not that-that may even matter now.

    Having gained some insight from someone who used to work at a pawn shop, person said the operators are or may often be inclined when they see a high quality diamond come in… inclined to tell the bearer of it that it is of poor quality/little value, and bearer’s in most cases being desperate for money will take what they can get… a pittance of its worth.
    Then on the other hand / the reverse side of the coin – like what happened to you OP, someone told you the opposite was true.

    Excerpt (fr OP): ‘but they said I probably switched the stone.’

    DO YOU SEE HOW SKILLED THEY ARE in situations like yours!? THEY KNOW just what to say and how to say it.
    Now it’s going to be little ‘ol you (your word) up against the word of those skilled bastard gangsters!
    They saw you coming

    Might I suggest you call the EPS and file your [this] complaint [Report] sooner than later just the same.

    I don’t know what will come of it, but I think you’d better just do it.

    Prepare to get a really good education from all of this.

    ALSO, many pawnbrokers sell used cars as well, right? The answer is; yes. If you or someone you know ever considers buying a used car (or whatever) from one of them.
    NOTE: quite often they’ll be prepared to ‘throw in’ a mechanical inspection for FREE.
    WOULD you ‘trust’ a mechanical inspection on any type of vehicle from one of them? Think about it.

    Best of Luck with the situation ~

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  59. I’d hate to add insult to injury but if you bought a ring from a “pawn place” which is what you did worth “2000” they played you, like all of those places do. I am sorry this happened to you, but if you have 2000 dollars go to Michael Hill or any jeweler in town and buy a real ring. You did get scammed. Sorry

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  60. One of the few places in life where you have to go to the proper store. this isn’t a buy and sell, or “get a deal” type of place. If you are serious, save up and go into the jewellery store, get the ring and the warranty. If you can’t afford, then you can’t.

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  61. Who the hell goes to a pawn shop to but a diamond ring ???

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  62. Rita Greer Rita Greer says:

    sell it back to cash canada

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  63. Hmmm how could this have possibly gone wrong?

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  64. Kyle Doherty Kyle Doherty says:

    “I bought a diamond at Cash Canada” you pretty much lost all credibility in your first sentence! Suck it up and don’t buy expensive shit from pawn shops is the lesson learned?

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