Undesireable Bedside Manner at the Royal Alexandria Hospital
Ever had a loved one attended to in any emergency ward of any hospital? This is directed in particular to the Royal Alexandra Hospital in Edmonton, AB. and some of the nurses, you’ll know who you are, if you ever read this.
Don’t get me wrong, but, I appreciate and respect what these nightingales do for us as I have the honour of being related, not to one, but to many that dedicate their lives to this profession.
I understand the stress that your profession brings and asks of you, however, as part of the “service industry”, you should strive to be more proactive rather than be reactive. You do not have to be condescending in speaking to patients and their relatives, as if we are uneducated and do not understand the position you are put in. Tempers flare and short fuses get lit when someone gets passed by numerous times without anyone even asking how they’re doing let alone giving them an update or status on any medical procedure done. How hard is it to do that? You should put yourself in their shoes as you do not know what the circumstances were and what they had to go through before they got there. Are you really bogged down with all the “distractions” in the ward that you cannot find the time to find out how they’re doing?
It is your responsibility to find out and let the patient know what’s happening not the other way around. I would hate to find you in a similar position when you attend your dentist’s office or anywhere that entails you waiting for results and you’re getting nothing from people passing by you, going to God knows where and doing what. We do not presume to know what your job requires of you, but, it is just common sense and people skills, of which we did not witness from any of the nurses that came and condescendingly talked to us about the patient’s situation, that exuded concern. It was not until a lady doctor, whose bedside manners showed her upbringing and which was probably taught to her in med school, that calmly and with empathy, explained the situation, unlike others that proceeded to recite the penal code with words that would destroy governments, let alone human beings. This behaviour and manner just shows your ignorance to the feelings of other human beings and your thoughts and actions towards their intellect.
Cliche, as it may seem, but, do not judge a book by its cover, look yourself in the mirror before you start speaking, choose your words carefully and follow the golden rule. We are not ignorant nor are we less educated than you, so do not start to think and act like you own the company, you work there, so it is of no slight to you that you change your ways, be more empathetic and do not try to defend the policies and procedures that were put in place. Again, try to be more proactive than reactive, find ways that you can try to make a patients stay in your ward a bit more enjoyable and rewarding experience, instead of what we just did today, October 17, 2016.