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Undesireable Bedside Manner at the Royal Alexandria Hospital

Ever had a loved one attended to in any emergency ward of any hospital? This is directed in particular to the Royal Alexandra Hospital in Edmonton, AB. and some of the nurses, you’ll know who you are, if you ever read this.

Don’t get me wrong, but, I appreciate and respect what these nightingales do for us as I have the honour of being related, not to one, but to many that dedicate their lives to this profession.

I understand the stress that your profession brings and asks of you, however, as part of the “service industry”, you should strive to be more proactive rather than be reactive. You do not have to be condescending in speaking to patients and their relatives, as if we are uneducated and do not understand the position you are put in. Tempers flare and short fuses get lit when someone gets passed by numerous times without anyone even asking how they’re doing let alone giving them an update or status on any medical procedure done. How hard is it to do that? You should put yourself in their shoes as you do not know what the circumstances were and what they had to go through before they got there. Are you really bogged down with all the “distractions” in the ward that you cannot find the time to find out how they’re doing?

It is your responsibility to find out and let the patient know what’s happening not the other way around. I would hate to find you in a similar position when you attend your dentist’s office or anywhere that entails you waiting for results and you’re getting nothing from people passing by you, going to God knows where and doing what. We do not presume to know what your job requires of you, but, it is just common sense and people skills, of which we did not witness from any of the nurses that came and condescendingly talked to us about the patient’s situation, that exuded concern. It was not until a lady doctor, whose bedside manners showed her upbringing and which was probably taught to her in med school, that calmly and with empathy, explained the situation, unlike others that proceeded to recite the penal code with words that would destroy governments, let alone human beings. This behaviour and manner just shows your ignorance to the feelings of other human beings and your thoughts and actions towards their intellect.

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Cliche, as it may seem, but, do not judge a book by its cover, look yourself in the mirror before you start speaking, choose your words carefully and follow the golden rule. We are not ignorant nor are we less educated than you, so do not start to think and act like you own the company, you work there, so it is of no slight to you that you change your ways, be more empathetic and do not try to defend the policies and procedures that were put in place. Again, try to be more proactive than reactive, find ways that you can try to make a patients stay in your ward a bit more enjoyable and rewarding experience, instead of what we just did today, October 17, 2016.

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82 Responses

  1. Umm, the staff have always been professional there at the Royal Alex. My mom went in almost to day 4yrs ago, she had cancer and this trip to the hospital she wasn’t coming out. My mom was very cranky(for obvious reasons) and they provided a wheelchair for her b/c her knees couldn’t take sitting in the ER chairs. The staff are patient with ppl BUT that patience needs to go both ways!! The ER is a very busy and sometimes chaotic place, it isn’t a hotel where you get serviced. I’m sorry you feel the staff at the Royal Alex were unprofessional but they can’t be a gentle hand to everyone. They do their best. Having said that I admire ppl working in hospitals, families come with major health problems sometimes life or death situations. Maybe you were stressed to the point of needing to vent here. In a perfect world we wouldn’t need hospitals or the staff but remember they are there every single day doing their best at helping families, do they make mistakes absolutely!! Just be glad you didn’t visit a hospital in the US, I think we have it very good!

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    • Brian Booth Brian Booth says:

      I’ve never had a bad experience at The Royal Alex. Maybe you’re just a bitch to them Pauline if you think they’re all “cold and unsympathetic” and they don’t want to put up with your bullshit

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    • Pauline Mackenzie –
      Not all
      The staff there are
      Bad . There are some horrible nurses at every hospital in every city ( St. Albert, sherwoood park , and Edmonton ) .

      [2]
    • Yes agreed, however, I was brought into the Royal Alex emergancy the last week of August. I was bleeding out and my body was going into shock as I was losing my baby. I was in screaming pain and they couldn’t even give my mom a blanket to give to me. They wheeled me into the waiting room and treated me as I had a cold. Once I was admitted into a private room the doctor was discussed at how the admitting nurses treated me. The manager on the unit came and apologized and a week later called to follow up. It was made clear in this follow up that no patients should be left in a waiting room as I was at the time of losing my baby. I have a daughter who is 16 and has epilepsy, we visit emergency lots. We have been to a number of hospitals on a regular bases and I will tell you we have never been treated awful like we were at the Royal Alex. This is a hospital I will refuse to ever visit again.

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    • I bled out sitting in the waiting room at royal Alex too. Sorry that happened to you.

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    • i hear horror stories like this makes me glad we’re not 10 min away from St albert hosp Im def not gonna have my baby or go anywhere else but St Albert , Royal Alex is disgusting with their staff behavior so cold and unsympathetic

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  2. Perhaps they passed you by because test results weren’t in yet or the charge nurse/Doctor is the one whom wanted to talk to you. Insisting on someone that doesn’t usually deliver news to others to give you answers may be why you were spoken to that way. Emergency is always busy, they are trying to save lives, when they have answers they will deliver them, insisting on getting them before they have them creates a bit of a stressful situation… So now take two individuals both stressed and expect a civil conversation…hmmm doesn’t happen very often. The patient is their main concern…Sorry you had a bad experience, perhaps someone was on the verge of dying or someone passed away just before you got there. Nurses and doctors are human too and sometimes need a bit of time to figure results out, regroup and move on with their day…

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    • Yes nurses and doctors are human but they aren’t volunteering their services at a hospital, the are getting paid to be there! It doesn’t take a ton of time to pop your head into a room to tell a patient they are still waiting on tests, or to see if they need anything. They could be doing this instead of hovering around a nurses station chit chatting!

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    • Bonnie Rumsey I suppose they could but then they would get the people that want a drink, oh can I have a straw, ice cubes, people that don’t realize when they ask if you need anything it’s not an invite for pleasantries. They are there to save lives not entertain the stressed while they await results. If they did tests, you have to expect the results to take a bit of time, if they aren’t busy sure they can pop in and say we are still waiting on tests but if their busy I think you may be expecting too much. Ask when they are doing the tests, when should we get the results? Then you know when to expect them. They do have priorities in hospitals and times have changed with how much time they have to spend with everyone.

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  3. Did the patient get the care they needed when it was all said and done. Care is not just the “demeanour” of staff and a hospital emerg is NOT a frigging hotel.

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  4. Tannis Fong Tannis Fong says:

    Get off your high horse. Unless you know exactly what is going on for that nurse and you treated her/him with respect as well, you have to take some things into consideration. Was she working a double? Did a patient die? Maybe she has not had a break to go to the washroom or eat. Perhaps she has been raged at by a few too many patients and families already and has no time for your bs. Maybe she has been told by the doctor to NOT tell you something – better for the doc to tell you in full. Look at yourself before you judge others. ER’s can be very stressfull places. Sometimed we all have to take a deep breath and HAVE PATIENCE.

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    • Pauline Mackenzie I am one of the most empathetic people you will ever meet but under huge stress that may not show. We are all human, we are not perfect and we all have emotions, experiences etc that differ, sometimes we get overwhelmed and may snap or ignore someone for our own peace of mind. It’s life. I am sure even you have been overwhelmed, rude or sarcastic at situations in your life. Nurses and doctors are human just like us!

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    • Not to mention the nurses work off the dr’s orders and can no give you results

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    • Empathy is a common human emotion REGARDLESS of what shift or how many your on, YOU are at work and empathy isnt BUT SHOULD BE on the job description. So get off that cold fkin horse your on and show some compassion you miserable snots

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    • Valerie Cooper –
      Well
      Said !

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  5. Ed Bloom Ed Bloom says:

    This is a perfect example of, you get what you pay for. I’m positive people don’t get into nursing for the compassion role, it’s the big ol $$$$ in the end. I’m know there are some great nurses out there, but there are some bad ones.

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  6. I had a very bad experience with uncaring staff at the RAH Emerg. My son who had been hit in the brow with a hammer and had a break in his skull sat there in the waiting room for 12 hrs until we finally left and went to the U of A hosp and they saw him right away.I will drive across the city to the UofA Hosp or Grey Nuns before I ever go back there again.

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    • Leigh Oswin Leigh Oswin says:

      My best guess is that they assessed his injury and determined they had more immediately pressing issues. They may not have had a doctor who could treat your son at the time. They aren’t mind readers. Did you ask whether you’d be seen faster elsewhere? My experience at RAH is that it is an extremely busy ER owing to its city center location. My experience is that they do the best they are able but sometimes that doesn’t seem enough depending which side of the stretcher you are on I guess. I do know one thing, I wouldn’t want that job and appreciate those who do it. Could you spend all of your work day dealing with drunk, stoned, violent, or obnoxious people, along with people panicking because they don’t understand their trauma, along with people who think you should drop whatever you are doing to treat them first….. ??

      [1]
    • Leigh Oswin Leigh Oswin says:

      One word…Triage. What else was going on at the time. Ambulances are directed to ER’s all over town based on Triage reports they receive when they pick up a patient.

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    • Krista Dawn Krista Dawn says:

      I never had to wait at grey nuns , longest wait was like 30-45 minutes maybe , less than a lot of doctors offices. U of A had super long wait times whenever I took my daughter there (10-13 hour wait every time)

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    • Leigh Oswin I brought him in. I have since found out that you can google Edmonton hospital wait times.

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    • If they have no compassion for all people from all walks of life they should not be in that proffession. I have worked at hospitals as an RNA and understand that they are busy but dealing with upset relatives is part of the job and actual training.

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    • Leigh Oswin Leigh Oswin says:

      May I suggest you go sit in the RAH ER on a Friday night and just observe what they deal with? I believe Jesus was the last person who could be all things to all people. Your responses indicate you have very low tolerance despite what you claim and I doubt you’d last a weekend in their shoes.

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    • Did you even read my comments?

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    • Leigh Oswin Leigh Oswin says:

      Yes, I read your comments. Judging by those comments and how you keep coming back at me, I can only imagine your attitude and behavior in the ER. Bye.

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  7. you know this reminds me of Brian Sinclair…he sat deceased in the emergency department for over 30hrs with no one at the nurses desk checking on him even when others brought it to their attention that the man looked in distress. Any emergency ward in this country does not need a repeat of this. Common practice should be to have someone going around checking on people in a respectful manner so history doesnt repeat itself.

    [1]
  8. Pretty sure they’re taught to stay aloof. They don’t have time to get caught up in everyone’s feelings.

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    • I am a registered nursing instructor at the U if A and nursing students are definately not ‘taught to be aloof’. They are taught to be caring and empathetic to all patients and their families. However, you are right that they cannot get caught up in someone else’s troubles. They must be professional and able to do the job. If you encounter a nurse who you feel is not caring or unprofessional, you should ask to speak to the charge nurse or nurse manager. Also AHS and CARNA investigate such patient concerns.

      [1]
    • I appreciate your input! I think I may have not conveyed my meaning. I haven’t had any negative experiences at RAH, or really any hospital, that directly involved nurses.

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  9. Colin Shaw Colin Shaw says:

    The crap nurses have to put up with on a daily basis is astounding. I can’t believe how caring and helpful they are under the circumstances.
    I’ve had nothing but excellent care at the Royal Alex any time I’ve gone.
    And things could be worse; we could get a bill in the mail for tens of thousands of dollars when we get better and get home. In the grand scheme of things we’ve got it pretty good.

    [1]
  10. Brian Booth Brian Booth says:

    I stopped reading after the OP said that nurses are part of the “service industry”. Just because someone provides a service, that doesn’t make them a part of the service industry. Mainly because you’d need to be exchanging money for a service and although the taxes we pay are going to pay for these hospitals, no money is being exchanged for a service here and now. If you want to bitch about ER nurses and how they do their jobs then by all means, stay home and try a homeopathic remedy instead for your ailment.

    [1]
  11. Wes Johnson Wes Johnson says:

    Feel free to come volunteer with us anytime. We will absolutely defend policies and procedures that are in place. Many people think that hospital services are by request. They aren’t. Sorry. You do have the right to refuse. You can leave whenever you want unless the doctor thinks you will die without medical attention. You have the right to fair and equitable treatment. You can complain at any time and have your issues addressed appropriately. I can’t help you if shoutout Edmonton is your outlet. Obviously, I can’t use my real name because AHS would come down on me. But come join us in the Royal Alex emergency and learn what unexpected chaos is like. We love and appreciate our volunteers. We also try our best. No question we burn out in this job. Obviously we are not perfect, but each and every one of us loves the RAH ER for the non stop shenanigans it brings to our lives.

    [1]
  12. I like them there.. there’s always going to be some bad apples in a workplace.

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  13. Vanna Brule Vanna Brule says:

    Honestly, I’ve found nurses to either be amazing, or terrible. I’ve never met a nurse and thought, “Eh, he/she’s ok”. Lol

    I was super fortunate to have mostly amazing nurses when I delivered there, and when my husband’s father died, and when my grandmother had surgery they were amazing as well.

    There was one or two crotchety ones, but you know, you can’t win em all. Makes me super grateful for the excellent ones.

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  14. I couldn’t agree more. had 2 children delivered at the Royal. Both times were nightmares. If my OBG delivered anywhere but there I’d never go back there. The nurses have no bedside anything. 6 hours waiting after a page to the nurses desk for a hand out of bed after my 1st c-section. (I was terrified to move. And too short to reach the floor from the bed.)

    Second time had a nurse that was so physically aggressive with me she left bruises. Totally unnecessary. Swear I see her again I’ll make her eat my IV pole.

    Loathing having to go back.

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    • we had horrible experience there as well. Made choice not to go to that hospital if we have another one. I am surprise they have not had very serious incidents…if they did I havent heard of it.

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    • Lyn Espiritu Lyn Espiritu says:

      Omg! Yes I got yelled at by my nurse a day after my emergency c section. Apparently i shld not have asked for her assistant to make it to the bathroom.

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    • This this this! I delivered both of my children there. My experience with my daughter in 2007 was great. My sons birth…not so much. They didn’t label my blood work, so I had to have more taken out of me through the IV that I didn’t even want. The nurse putting my IV in did something wrong,resulting in bubbling in my hand and told my husband that he “might want to watch that”, all of this prior to delivery. The nurses were even WORSE after delivery. The RAH is a joke.

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  15. I agree totally …..I find ironic there are signs posted that talk about abuse towards the staff but the staff can be as nasty as they want

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  16. Katie Thomas Katie Thomas says:

    I believe they don’t get enough time off. Working in the medical profession can take a toll on the body and mind, these people need more paid time away from work to heal. They see some pretty awful stuff. <3

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  17. Anne Essarr Anne Essarr says:

    Was it the young-ish Asian nurse? With long hair? She was not very nice to me. She even said stuff with my older daughter in the room that I wanted to share when sfe was older. Thus nurse was condescending and full on rude. But, then there are awesome ones there…I had an older nurse from Trinidad, and I wanted her to stay with ne the whole time.

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  18. I have a huge amount of respect for nurses. There are many medical people in my family to the respect for the profession is also personal. Recently I was hospitalized for a major surgery. What I learned while I was a patient of The Royal Alex is that our system is seriously broken. Our nurses are definitely overworked because they constantly work short staffed. This of course is definitely NOT the patients fault, nor should a patient need to be informed of their staffing issues. While in the hospital I could do nothing for myself and required assistance to complete most tasks. I was not allowed to get in or out of bed myself which meant I needed assistance to just walk to the washroom. One nurse had the nerve to tell me that she didn’t have the time to help me do anything as they were short staffed. She wouldn’t help me to the washroom even! This nurse was rude rude rude and even at one point called me stupid! When I asked her why she felt the need to be so rude and to call me stupid she went off like a bomb! This nurse actually went out of her way to come into my room and glare at me, with no other purpose intended! I seriously thought there was something mentally wrong with her. This nurse was a RN, BSN so she’s making like $45.00 an hour or more. In days gone by, people would go into the nursing profession because of their love of people and a desire to want to help, to ease pain and help heal. Now it might be the money that attracts people into the profession. Because of my experience my daughter spent the following day with me and of course this nurse made herself very scarce. At the insistence of my doctor I have reported this issue to Patient Relations at the Royal Alex. They were amazing to talk to and have assured me all complaints are taken very seriously. I urge you to call them and report your experience!

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  19. I wouldnt send my dog to that hospital

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  20. Erica Wilson Erica Wilson says:

    Umm the “service industry”? Sorry but no.

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  21. U OF A, Children Stollery ER, my niece was having seizures, we were told to go sit and wait by a gruf ‘ol bitch and my niece suffered a stroke during the wait, wait eh, thanks gals! Yet a young child they took in for a cut head! You know how scary it was having to sit there holding her threw those seizures and I’d cry and beg for help, ER Nurse just gave us dirty looks, until I really flipped out, and Security came did they take her in, damage done though!

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  22. Wow. I’m sorry but I personally know how swamped and understaffed hospitals are. I had the “pleasure” of being in the hospital for over a month for not 1, but 2 very major 5 hr long surgeries back to back literally loosing half my guts. The second surgery was emerg. They do help where they can! They do not or can not give you any advice or tell you what the updates are. That IS the DR’S jobs. They work off the DR’s orders. Did you ever think maybe there’s someone there that was in a more critical condition that they had to use all the staff they can on that person?! I don’t know how many times I heard Code Blue but it was a lot. And Yes ALL the nurses go running to them. Give them some more respect and appreciation. Say thank you any time they come to your bedside. That goes a long way!!
    And no, not all dr’s have much experience on certain procedures done. They are an ER dr Not a physician that clearly does not work in the OR. Sometimes they have to call up a surgeon to get advice or knowledge on your procedure and why they are there. Do you know how swamped the OR room is, even at night?! They had to call up a surgeon who had to tell the ER dr what to do with admitting me and what needed to be done immediately. Yes that took time because they had to wait until the surgeon could get out of the OR to come up to emerg. And Guess what happened. I bumped back someone who was there for the same kind of dr because my condition was more critical. Man I hate seeing posts like this!!! Just like you said, they do not know the circumstances were, what they had to go thru to get their procedure done.
    You say you know these ppl go thru. Yet you give no respect to them. And yes, your post does show that!!!

    These nurses and dr’s do what they can. They save lives. They take care of ppl who need it. They can’t always come tell you hey ya your blood work is back and this is what I think but I don’t know for sure. They can’t give you false hope or fear. Ffs just calm down.

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  23. Sarah Asia Sarah Asia says:

    I agree. I’ve had the worst experience here this passed month.

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  24. Leigh Oswin Leigh Oswin says:

    “We are not ignorant nor are we less educated than you”. Maybe true in YOUR case but not all. If the nurse takes time to interview you to assess your education, she’s not attending patient’s. Nurses aren’t given “results” of tests before doctors and therefore are not in position to discuss them with you. I find your anger misplaced and your comment about the penal code interesting.

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  25. The only sentence of any importance is, “We do not presume to know what your job requires of you.” Maybe speak with some of the nurses you know and ASK them what they go through. They’re there to give the patient the best care possible and might not always have the time for anything else.

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  26. I to have had a terrible Experience here when I had my son, disrespected , judged and lied to . I will never have another baby at this hospital nore will any of my family and friends who witnessed the terrible treatment I received .

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  27. My one experience in the RA ER was fucking awful. The nurses wouldn’t help, even tho I was scream crying in pain, and the Dr I saw essentially said, good luck take some Advil, bye. I went straight from there to the Northeast Community hospital, and got actual help immediately.
    I dunno what they’re doing at the RA, but if I’m dying, I’ll take the chance driving the extra few to a hospital that cares.

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  28. Kayla Lee Kayla Lee says:

    I appreciate every medical professional and support staff in the hospitals. But recently we waited in the emergency room at the Royal Alexandra; I was appalled! A triage nurse went into the hallway and YELLED at a patient in front of the entire emergency room, discussing details of his illness and I vividly remember her saying he was a waste of resources loud enough to be heard by everyone in the waiting room. Then as I sat with my father as he was triaged for heart issues, this same individual thought it was appropriate to snap at people who weren’t in the correct triage line amidst their emergency department renovation. If you don’t enjoy your job or people anymore then please make space for someone who cares.

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  29. service industry?

    really? wow. go back to school.

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  30. I had my son at the royal they were amazing … and nurses amazing …

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  31. Laura Loulou Laura Loulou says:

    I hate the royal alex, bad experiences there both times I had to be there. Not with the nurses however except a lady who treated me like garbage when I was on suicide watch. She treated me like I was worthless and it didn’t help my case, I’m not sure if it was a nurse or not. I did however meet an amazing nurse when I was there last march, I forgot her name but she was older and came from Trinidad if I’m not mistaken, she was old school and I liked that. After having bowel resection surgery she encouraged me to get up and move and I remember hearing patients fight her saying they just had “so and so surgery, I’m not walking!” And would give her such attitude and it pissed me off because she was doing her job.

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  32. My mother was unfortunately admitted to the Royal Alex when she became ill. She was there for 10 months before she passed. There might as well been no staff. My father had to quit his job so he could go to the hospital every day to care for her. They once put her on the toilet and then went for lunch. She was not supposed to be alone. She fell off the toilet and broke her glasses. As a result she was unable to see for her last couple of months. I wrote to the president and demanded reimbursement for her glasses and a written apology or I would take them to court. I received both. I have only seen and heard bad things about that place and will avoid at all costs. U of A is really good with nurses that genuinely care.

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  33. As a patient you are an integral part of your care. Are nurses overworked, definitely. Do they care, yes. Nurses advocate constantly on behalf of their patients. That being said YOU as a patient need to inform them if any changes in your condition. When you get triaged they assess you on a scale of gonna die right now if no care given or you can wait, HOWEVER, if you as the patient do NOT tell them if your condition changes that can not change their initial assessment. Nurses provide care and are not mind readers. They are not able to give you results as that is the doctors job. I have been to many different ERs in this city and not once was I treated like crap because I advocate for my own health while understanding that if I go to the ER with something that easily be taken care of at a doctors office I will wait indefinitely because their priorities will always be the extremely sick.

    As a patient you need to be informed of the appropriate uses of the healthcare system and lord knows to many people feel that their cough is a reason to visit the ER.

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  34. A good nurse does not show bad attitude. A bad nurse is only doing it for the big bucks. They are paid big bucks because they have a difficult job. If you can’t stand the heat get out of the kitchen!

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  35. I was recently in the Alec. The nurses were all nice to me but so busy in emerg..they do their best

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  36. Just curious if the poster put themselves in the other person’s situation? Ideally the nursing staff will have all the time to check repeatedly on the patients but this isn’t a perfect world. If they are walking past you, I’d bet money that I don’t have that they are dealing with an urgent situation therefore, stopping to check in on everyone could alter someone else’s life (or end it). I understand your stress levels and need to feel taken cared of but keep in mind the nursing staff are taking care of hundreds of people a day with varying degrees of illness/injuries. To you they might seem impersonal and condescending, but they might use a straight forward approach to dealing with people as they cannot handle another sad situation that might have arisen that day. With everything they see and deal with on a daily basis, their approach could be their coping skills.

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  37. Nicely said there is good nurse’s and then there is snoty nurse’s and yes they need to learn to be nice its there job to help people no matter what is happening and maybe if they didn’t like it then change there career to something they can stay in there own lil snoty zone 🙂

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  38. Scott Gill Scott Gill says:

    It seems like you think the nurses owe it to go to everyone in the ER waiting room and explain to you why that person who is having a heart attack, a stroke or was mangled in a motorcycle crash totally bypassed you even though you think your scraped knee and sniffles are the most important thing in the world.

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  39. If the staffing ratio was 1:1 you could expect the care you demand. Let’s privatize healthcare and make that happen. You don’t know how lucky you are.

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  40. I take offence to being called part of the service industry. In every single profession there are good and bad. The nurses I work with believe in exceptional patient care.

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  41. it is NOT nurses fault that a patient has to advocate for themselves more and more in this health care system. do your research, ask questions…snd ummmm it is a nurses job to provide medical care not ensure you have a pleasant expierence. Maybe if we started paying health care premiums again they could hire more nurses. This is not the eighties when there was more staff than patients. I have been in emergency many times and I am proud of thise men and women…yes even the cranky ones cause they are entitled to have a bad day as well. I go there for medical help, and i get it.

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  42. Rhonda Shott Rhonda Shott says:

    No the staff aren’t always professional. My dad was in there a few weeks ago after a major heart attack. He not only fell out of bed in the ccu which is like icu but for heart patients. Tell me how does a 71 ye ild even get a chance to get up never mind fall an hit his head? Not only were we not told until i noticed him slurring and not making sense but was also told he suffered a minor stroke, like it was nothing. Not only that but a week after his operation we had to fight for pain medication which he was supposed to be getting already. This should not be happening in our hospitals

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  43. It is all circumstantial.

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  44. A lot of judgemental and nasty commenters here. This page is starting to look like the US presidential debates with far too many Trump supporters. I thought Canadians were better than that. It was obvious to me that the poster was upset and looking for support. For those of you who offered it I applaud you. For those who did not I certainly hope you never find yourself in the same position as the poster. Lacking empathy about a nurse lacking empathy does not prove your point.

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  45. Jeri Layman Jeri Layman says:

    I complete understand and felt this author’s frustration, as I have been the one waiting on my own results, for hours, not getting answers.. HOWEVER— I am also able to relate on from the medical professional side, whether it be the nurse or the admin staff. There are certain guidelines (professional/legal), which medical aid staff, are to stay within when caring for patients and /or their families in the field. — ER nurses MUST document everything regarding patient vitals, physical and emotional conditions, prescription regulation, and the specific actions taken towards the patient, not to mention their response to any patient inquiries. Nurses are to carry out patient care orders with permission from their superiors. HOWEVER— progress can be expressed to the patient .. whether it be “we’re waiting on the doctor to see you” etc — as the doctor’s legally are the only ones able to diagnose, prescribe and inform their patients of the condition.
    STILL NO EXCUSE for Medical aid professionals to be condescending towards patients or their families. Especially when an empathic and mindful approach is delivered.

    I hope this made sense

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  46. It’s pretty hard to say much because the OP has provided absolutely NO information here whatsoever other than a rant that is completely void of context. Having said that, having an ailing father who spends almost as much time in hospitals as he does at home, I’ll provide these points:

    1. Nurses have different shifts every day. No two are alike. You may be catching someone on the worst day of their working career. You don’t know if they just watched someone die, were vomited on, or slipped in some other bodily fluids. They rarely get closure when they see a patient on one of the worst days of their life. I can’t even imagine how stressful that would be.

    2. The RAH is probably the most challenging hospital in which to be an ER nurse in Edmonton. I just took my dad into emergency on Monday night. In the first two hours we were there, one patient nearly started a fight with a nurse and she took a huge barrage of swearing and insults before she reacted at all. A man walked in badly beaten with some pretty serious injuries. A young man verbally berated another nurse in the emergency unit because he didn’t get the pain meds he wanted. He said he was leaving, and continued swearing and picking a fight with this nurse until he stalked off. Ten minutes later when I went to move my car, this same young man had to be physically escorted off hospital property for attempting to assault a security guard. RAH services a large area, including inner city Edmonton where many patients are homeless, live in extreme poverty, and/or are exposed to high amounts of violence and drug use. In my opinion, the RAH nurses have the patience of saints.

    3. If you had an ER doc that took the time to sit and explain things to you, consider yourself lucky. Many of them only stop in for about three minutes at a time because they have so many patients to get to. In my experience (and again, I have a lot…at every hospital in Edmonton), nurses are the BEST when it comes to bedside manner.

    4. As the person who sat with the patient and brought them in, why didn’t you take it upon yourself to ask questions? Did your loved one use their call bell when they needed something? I’ve had frazzled ER nurses forget things that have been asked for, but I don’t take it personally if I don’t get an answer or an immediate response to a request. They are busy, busy people. The squeaky wheel gets the grease, and because we work in a triage system, the patients who are in the most danger get the most intervention. If you feel your loved one has been neglected, speak up! Don’t wait until days later and complain about it on Facebook. It accomplishes nothing.

    5. I don’t understand what your anonymous, contextless rant is trying to accomplish. Are you trying to call out a nurse in particular? Gain sympathy?

    6. I disagree wholeheartedly with your “service industry” assessment. Nurses do not get tips. They go to school for a long time to do what they do. They are professionals and the doctor’s right hand people. They get half the wage to do twice the work, and they handle many of the worst jobs.

    7. There are MUCH better ways to handle this situation. Try speaking directly to the nurse involved calmly, without being nasty or rude. If that doesn’t work, Alberta Health Services has an online form where you can voice your concerns and have them addressed. The URL is: http://www.albertahealthservices.ca/about/patientfeedback.aspx

    If that still doesn’t resolve the issue, speak to your MLA. I’m in the process of escalating a concern about my Dad’s recent care at the Grey Nuns. It’s a process, but if it’s serious and it means that much to you, you’ll get it done. The same website (AHS) also posts approximate ER wait times, if that could have been a contributing factor.

    I’m not wishing you ill will, and I hope your loved one’s recovery goes smoothly. Good luck.

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  47. Cue the “but the nurses are overworked” comments.

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